Response to Hi Tom, You can try cleaning out your filter. If that does not work you can inspect the cleaner to see if something is stuck in the unit preventing it from moving. If there is nothing in the cleaner then you can take it to you local pool supply store to have it checked out. You can also use the Hayward Navigator Pro, Pool Vac XL Navigator, Pool Vac Ultra Troubleshooting Guide to diagnose what is wrong with your cleaner.

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